Technical Support / Complaints Specialist

  • Posted: 23/02/2023
  • Salary: $70,000
  • Location: Salem, New Hampshire, United States
  • Job Type: Permanent/Fixed Term

Technical Support Specialist

My Client provides immunoassay-based products to the life science research and medical diagnostic industries, they are looking for a technical support / complaints specialist.


  • Interacting with the companies customers, they will provide technical support and coordinated logistic support and technical analysis as an individual contributor, advancing department objectives.
  • Track, record, and document relevant complaint handling information in compliance with company policy to meet its quality system obligations (per 21 CFR Part 820 and ISO 13485 standards).
  • Perform complaint investigations via in-house product testing, as necessary, and independently execute assay and reagent troubleshooting.
  • Assist with creation and update of safety data sheets (SDS) for organic products.

Qualifications & Education:

  • Advanced degree in biology, biochemistry, chemistry, biotechnology, or other related area required.
  • 2-3 years experience working in technical support in a lab environment
  • Knowledge of plate readers, ELISA automation and data reduction software (e.g., Dynex, Hamilton, Tecan, Luminex, Molecular Devices, Biotek, Softmax Pro, Gen 5 and XLfit).

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