Quick CV Dropoff
Send us your CV
Customer Service Team Leader
- Posted: 07/03/2023
- Salary: Competitive
- Location: Norderstedt, Hamburg, Germany
- Job Type: Permanent/Fixed Term
A leading Pharmaceutical company are looking for a Customer Care Team Leader to join their growing team in the German office.
Responsibilities:
Responsibilities:
- Manage a large team with different levels of seniority in Customer Care
- Deliver on commercially related KPIs to a high standard
- Provide relevant training and feedback to improve the team's overall performance
- Analyse and report on potential solutions for commercial improvement in Customer services
- 3+ years of experience in leading a team in a Customer Care/ Service background
- Strong commercial awareness of a Customer Support Centre environment
- Native and/or professional fluent in both German and English
- Solutions-driven and strategic mindset
We aim to be an equal opportunity recruiter and we are determined to ensure that no applicant receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements.